Company Policies

Customer Services

If you have any questions or queries, you can contact us via the following:

Shipping Policy

All orders will be shipped & delivered to you within 2-5 days. Apart from special orders, where we will advise on expected delivery date.

We notify you when your order has been shipped with a DPD tracking number. We only ship within the UK (excluding Northern Ireland).

Click & Collect

This service is available but please wait until we inform you that your order is ready to collect from our Preston showroom to ensure your visit does not clash with another customer audio demonstration.

Returns & Refund Policy

We will accept any returns providing the product is still sealed in original packaging and is not damaged. We will provide a 14 day return grace period. This will be extended to 28 days to cover Christmas gifting on all purchases between 1st – 24th December.

Note – any returns we will refund less a £19 fee to cover admin and outbound shipping costs. Any return shipping fees are to be covered at your own costs.

If you are returning a product due to defect/damage, we will provide the option to replace or we will offer a full refund. We will collect unit at our cost. Please message us to discuss further at [email protected]

We truly value your custom and we will do everything possible to ensure you are happy with your purchase and will go that extra mile to find a solution that is fair and suitable for both of us.

Vinyl Groove Audio Monthly Newsletter

After completing a purchase, we will add your e-mail to subscribe to our monthly newsletter. Please follow this link to view subscriber benefits (musical evenings, events & offers). You can at any time unsubscribe/opt out after receiving your first newsletter.

Private Policy

  • Office/Store/Showroom Address: The Old Dairy, Clifton Fields, Preston, Lancashire, PR4 0XG
  • Phone Number: 01772 679723
  • Main Contact: Ian Barnett
  • Personal Data: We do collect your details but these are not shared with anyone outside our organisation:
  • Submitted Name & Address: This information is for sales receipts and shipping information only.
  • Credit Card Details: All credit card details are not stored locally as all sales are completed via our global online payment service provider (Stripe).

Registered Company Details

Vinyl Groove Audio | 21 Navigation Business Village | Navigation Way | Preston | Lancashire | PR2 2YP

  • Registered Company Number: 09505369
  • UK VAT Number: 209258701